Last updated: July 2026
Most items purchased on Nexora can be returned within 7 days of delivery, as long as the product is unused, undamaged, and in its original packaging with all tags/accessories included.
Certain items (such as personal care products like face wash, or items marked "non-returnable" on the product page) cannot be returned once delivered, for hygiene and safety reasons.
Go to My Orders, find the order, and contact us at support@nexora.com with your order ID and the reason for return. We (or the seller) will arrange a pickup or ask you to ship the item back, depending on the situation.
Since orders are placed on a Cash on Delivery (COD) basis, approved refunds are processed via bank transfer or UPI, with details collected at the time of the return request, within 5–7 business days of the returned item being received and inspected.
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the item — we will prioritize a replacement or full refund in these cases.
Orders can be cancelled free of charge as long as they are still in "Pending" status and have not yet been shipped. Once an order is marked "Shipped", it can no longer be cancelled and must instead follow the return process above after delivery.
Note: this is a general template. Please confirm your actual refund timelines and update the numbers above to match reality before launch.